SpriteReady · Your rights and our responsibilities
Cancellation & Refunds
This policy explains the intended cancellation and refund rules for SpriteReady subscriptions. It forms part of the Terms of Service and preserves remedies required by law.
At a glance
- Cancel renewal before the next billing date.
- Ordinary cancellation keeps access until the paid period ends.
- Billing errors and legally required refunds are handled separately.
This summary helps you navigate the policy. The full wording below applies, subject to your mandatory legal rights.
1. How to cancel renewal
When paid subscriptions are enabled, use Account → Billing → Cancel at period end and complete the confirmation in the hosted billing portal. Check the displayed access-end date and retain the confirmation. If the controls are unavailable or fail, contact support promptly.
Closing your tab, stopping use or removing local files does not cancel renewal. A completed cancellation stops future renewal after the current paid period; already-downloaded PNGs remain usable.
2. Refunds and consumer rights
Ordinary end-of-period cancellation does not automatically refund unused time. This does not affect any statutory cooling-off, withdrawal, cancellation, guarantee or refund right that applies to you, or any refund we explicitly offer.
Report duplicate charges, charges after an effective cancellation, undelivered paid access or other apparent billing errors. We will investigate and provide corrections or remedies required by law or the purchase agreement. These Terms do not require you to give up a lawful right to dispute a charge.
3. Making a request
spriteready.support@gmail.com
Include the email associated with the account, the charge date and amount, a receipt or transaction reference if available, and a brief description of the issue. Do not send your password, full payment-card number or security code. We may request proportionate information to verify the transaction.
We will explain the outcome and follow applicable response and repayment deadlines. Where a refund is approved, payment-provider and bank processing times can affect when it appears. We will keep you informed of the status of an approved refund.
4. Account closure and free fixes
Account deletion is separate from ordinary cancellation and may end access immediately. Closing an account must also address active billing. Retention of necessary records is explained in the Privacy Policy.
Free fixes have no cash value. A technical failure or incorrect deduction should be reported for review; a valid output that you dislike does not automatically restore a fix.
Contact SpriteReady
Privacy, account and billing questions: spriteready.support@gmail.com